Customer Feedback

Customer Experience and Feedback Form

Thank you for reaching out to us and thank you in advance for sharing your additional feedback regarding your recent experience.

While we understand that sometimes things don’t happen as perfectly as we may like, please know that we view compliance by our participating venues with the highest of priorities.

In order to best understand the circumstances surrounding your recent experiences, the following intake form will help us determine the best courses of action as we help liaise with each venue noted below. As we continue to assist both you and each venue, please know that all reports of non-compliance are also thoroughly reviewed and lead by and guided by our senior leadership.

As we continue our review and investigations, we will also continually and routinely work with each venue to help maintain the highest standards of service and maintain ongoing opportunities for all of them to take advantage of our assistance with training and retraining of their staff.

In order to best and most efficiently assist you, please be as detailed as possible to help ensure the quickest possible review of your concerns provided.

As we commence with an in-depth review and investigation based on the information provided by you below, we thank you in advance for your patience as we work to further ensure that our moderation efforts are able to yield the best resolutions between you and the venue(s) identified with this form submission.

Taktik Enterprises, Inc. & Subsidiaries

Global Support Team

Please Tell Us About You

Registered Card Holder's Name(Required)

Card Holder's Primary Email Address(Required)

Please Tell Us About Your Card

Which Card Type Did You Use at the Venues Listed Below?(Required)

How Many Valid Cards Do You Have?(Required)

Where did you purchase or obtain your card(s)?(Required)

What is the name of the company that issued your card(s) to you?

Enter Your Card, eCard or iCard Number(Required)

Did you register use your card in the mobile app?(Required)

How did you establish your mobile app account to register your iCard(Required)

Please Tell Us More About Your Experience(s)

First Date of Incident(s) Being Reported(Required)

Enter Each Venue Name and Street Address of the location(s) visited that you would like for us to review(Required)

Enter Venue Name & Street Address (or general area). Enter only one (1) venue name & address per line. Use the (+) icon to additional venues

Did A Manger Engage With You at Each Location Visited?(Required)

Manager's Name if known (or brief description of Manager if name is not known)

Managers Name or description

Server's Name if known (or brief description of Server if name is not known)

Server’s name or Description

Please List Each Venue Where a Manager Did Not Engage With You(Required)

Enter only one (1) venue name (from your list above) per line . Use the (+) icon to additional venues

Were the Cashiers, Servers, Managers and/or Staff Professional and Courteous?(Required)

Please list each venue in which staff was unprofessional or discourteous to you

Enter only one (1) venue name (from your list above) per line . Use the (+) icon to additional venues

Please describe in detail how any staff was unprofessional or discourteous to you(Required)

In Order to Review Your Inquiry, You Must Upload A Copy of the Card Used at the Venues Noted Above and You Must Upload a Copy of an Itemized Receipt for Each Venue Being Reported for Non-Compliance

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 40 MB.

Did you visit any other venues otherwise not listed above?(Required)

Please Enter the Name and Address for Additional Venues Visited Using Your Card(Required)

Enter only one (1) venue name per line. Use the (+) icon to additional venues

Please provide any additional, staff names, staff descriptions, details or descriptions of your experiences the additional venue(s) visited and listed above(Required)

About Our Terms and Conditions

Affirmation of All Terms and Conditions(Required)

_ – Acknowledgement of Terms and Conditions(Required)

By Checking This Box, I Affirm that I have read, understand and accept all terms and conditions set forth below.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS PRIOR TO SUBMITTING THIS FORM FOR REVIEW:

The following Terms, Conditions and Restrictions apply:

For All Kids Eat Free Cards, Kids Eat Free Cards PLUS, and Cards powered by the Kids Eat Free Card program.

Kids Eat Free Cards cannot be used with any other discounts or offers.

Each Kids Eat Free Card is valid for 1 child (11 years of age or younger) with full price paying adult entrée (main course). (Example: 2 children with 2 Kids Eat Free Cards, with 2 full price paying adult entree’s.)

Kids Eat Free Card child’s menu items may vary from standard restaurant’s child menu choices in some cases.

Kids Eat Free Card meals may not apply to taxes, gratuities, bar (alcohol), drinks or take away food unless permitted by the restaurant.

Kids Eat Free Cards are Non-Refundable and Non-Transferable.

Standard Kids Eat Free Cards issued through travel partners expires 90 Days from first use. Standard cards issued through our website or mobile app are valid for 1 year from date of first use and Global Lifetime Rewards Cards expire when the child turns 12 years old.

Kids Eat Free Cards are not valid until signed and dated or fully registered in the mobile app.

For all VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards and Cards powered by either program:

For All VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards and Cards powered by either program cannot be used with any other discounts or offers.

Each VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards and Cards powered by either program is valid for up to 4 people. Additional people will require additional cards. (Ex: A party with 5 people would need 2 VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards or Cards powered by either program.) (NOTE: Some venues may limit to only 1 card per table or per check. Be sure to check with the venue at time of order or prior for their specific policy)

VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards and Cards powered by either program meals and offers may not apply to taxes, gratuities, bar (alcohol) drinks or take away food unless permitted by the restaurant.

VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards and Cards powered by either program are Non-Refundable and Non-Transferable.

Standard VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards and Cards powered by either program issued through travel partners expires 90 Days from first use. Standard cards issued through our website or mobile app are valid for 1 year from date of first use and Global Lifetime Rewards Cards expire 75 years from date of first use.

VIP Dine 4Less Cards and VIP Shop & Dine 4Less Cards and Cards powered by either program is not valid until signed and dated or fully registered in the mobile app.

Participating Venues may be removed from accepting card offer without prior notice.

For All Play 4Less Cards and Cards powered by Play 4Less Card program:

Play 4Less Cards and Cards powered by Play 4Less Card cannot be used with any other discounts or offers.

Each Play 4Less Cards and Cards powered by Play 4Less Card is valid for up to 4 people. Additional people will require additional cards. (Ex: A party with 5 people would need 2 Play 4Less Cards or Cards powered by Play 4Less Card.) (NOTE: Some venues may limit to only 1 card per table or per check. Be sure to check with the venue at time of order or prior for their specific policy)

Each Play 4Less Card and Cards powered by Play 4Less Cards valid for up to 4 people

Play 4Less Card and Cards powered by Play 4Less Card offers may not apply to taxes, gratuities, bar (alcohol) drinks or take away food unless permitted by the venue.

Play 4Less Card Cards and Cards powered by Play 4Less Card are Non-Refundable and Non-Transferable.

Play 4Less Cards and Cards powered by Play 4Less Card issued through travel partners expires 90 Days from first use. Standard cards issued through our website or mobile app are valid for 1 year from date of first use and Global Lifetime Rewards Cards expire 75 years from date of first use.

Play 4Less Cards and Cards powered by Play 4Less Card are not valid until signed and dated or fully registered in the mobile app.

Participating Venues may be removed from accepting card offer without prior notice.

ALL Cards

Use of any Card, eCard (print at home version) or iCard (mobile version) is subject to full adherence to all restrictions, terms and conditions set forth on this page.

Participating venues reserve the right to offer or change their specific menus at any time without notice. To learn more about a specific menu offerings at each location, you must contact the restaurant directly prior to use.

All cards are protected under Federal Copyright and Trademark laws and may not be sold, resold, copied or reproduced without the express written permission of Taktik Enterprises, Inc. Non compliance may be subject to criminal and/or civil penalties as allowed by law.

Cards may not be sold or resold on eBay, similar auction site or anywhere else and will be deemed unauthorized unless approved in writing by Taktik Enterprises, Inc to otherwise do so. Any unauthorized card sales or distribution may be subject to criminal and/or civil penalties as allowed by law.

When registering your Card or eCard on any of our mobile apps or platforms, you certify that you are in authorized possession of the respective card and any abuse or misrepresentation of the the Card, serial number or other identifiers may result in civil theft liability and may be prosecuted in a criminal jurisdiction to the fullest extent permitted by law.

All Cards are the property of the Company unless otherwise stated in writing by the Company. All cards must be surrendered upon demand for any abuse or implied abuses surrounding the program and as determined by the Company.

The Company reserves the right to modify all restrictions, terms and conditions at any time and without notice.

RESTRICTIONS

The following restrictions apply:

Use of any Card, eCard or iCard (mobile version) is subject is subject to full adherence to all restrictions, terms and conditions set for on this page.

VIP Shop & Dine 4Less Cards, Kids Eat Free Cards and Play 4Less Cards cannot be used with any other discounts or offers.

Each VIP Shop & Dine 4Less Card and Play 4Less Card is valid for up to 4 people. Additional people will require additional cards. (Ex: A party with 5 people would need 2 VIP Shop & Dine 4Less Cards.) (NOTE: Some venues may limit to only 1 card per table or per check. Be sure to check with the venue at time of order or prior for their specific policy)

Each Kids Eat Free Card is valid for up to 1 child 11 years or younger and must be accompanied by full price paying Adult. Additional children will require additional cards. (Ex: A party with 2 adults and 3 children under the age of 11, may only use 2 Kids Eat Free Cards .)

VIP Shop & Dine 4Less Card and Play 4Less Card meals or offers may not apply to taxes, gratuities, bar (alcohol) drinks or take away food unless permitted by the restaurant.

VIP Shop & Dine 4Less Cards Kids Eat Free Cards and Play 4Less Cards are Non-Refundable and Non-Transferable.

Physical and print at home eCards are not valid until signed and dated.

Particular participating restaurants or venues may be added or removed from the program without prior notice.

All cards are protected under Federal Copyright and Trademark laws and may not be sold, resold, copied or reproduced without the express written permission of Taktik Enterprises, Inc. Noncompliance may be subject to criminal and/or civil penalties as allowed by law.

When registering your Card or eCard on any of our mobile apps or platforms, you certify that you are in authorized possession of the respective card and any abuse or misrepresentation of the Card, serial number or other identifiers may result in civil theft liabilities and may be prosecuted in a criminal jurisdiction to the the fullers extent permitted by law.

All Cards are the property of the Company unless otherwise stated in writing by the Company. All Cards must be surrendered upon demand for any abuse or implied abuses surrounding the program and as determined by the Company.

The Company reserves the right to modify all restrictions, terms and conditions at any time and without notice.

RETURN POLICY

All returns are subject to approval by a manager.

No returns will be considered without valid proof of receipt from an authorized travel partner or other receipt.

It is our policy not to ship any orders via US Postal services to any known Hotel, Motel, Timeshare or Vacation Home address as delivery can not be guaranteed to to these types of locations via any US Mail Delivery method. It is the User’s responsibility to select the proper alternative delivery method

VENUE CLOSURES OR NON-COMPLIANCE

In order to help maintain the integrity of the network, all users of any card, eCard or iCard or mobile app users agree to help maintain the fullest compliance throughout the network when using any of the products provided by or through Taktik Enterprises, Inc, its subsidiaries or distributors and will promptly notify us of any venue closures or non-compliance events at [email protected]

All valid card holders and/or mobile app users, hereby agree to notify us immediately upon any event where a venue has permanently closed.

All valid card holders and/or mobile app users, herby agree to notify us immediately upon any event where a participating venue has not honored a valid card, eCard or iCard and shall also provide name of employee(s) and/or manager(s) from the alleged offending venue and/or any receipts from subsequent purchase at the alleged offending venue. Failure to provide such documentation will result in an inconclusive finding of non-compliance and no further action will be able to be taken for a specific claimed instance of non-compliance.

Card holder understands that at NO time can or will Taktik Enterprises, Inc or its subsidiaries, affiliates or channel partners be responsible for any non-compliance event in which a venue fails to honor a card offer for any reason and card holder further understands that at no time shall the card holder be entitled to any form of compensation from Taktik Enterprises, Inc. or its subsidiaries, affiliates or channel partners and should a non-compliance event happen at any venue and the card holder seeks any sort of request for compensation, such compensation requests may only be available if agreed to between the card holder and the respective patriating venue. However upon being properly notified with all supporting documentations (Image of valid card, copy of receipts and other information that may be requested or required), Taktik Enterprises, Inc and its subsidiaries will make a best effort to assist each card holder with out reach to any respective venue published on its network at the time of a properly notified allegation of any card allegedly not being honored by a participating venue in any of the programs owned or managed by Taktik Enterprises, Inc or its subsidiaries.

MORE TERMS AND CONDITIONS

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully. Taktik Enterprises and its subsidiaries cannot guarantee that the restaurant or venue will be open at the time of use or that the restaurant or venue management still honors the card. From time to time, restaurants and venues may discontinue their participation in the program. Please visit the restaurant listing section of the site and contact each restaurant or venue to obtain current status of participation. Absolutely no compensation shall be provided for any venues’ non-compliance of any card. Copyright All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability THIS SITE AND ALL OF THE PRODUCTS IT PROMOTES IS/ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. Ebay and Auction Websites

WARNING: Only ebay and other online auction sellers displaying an Official VIP Shop & Dine 4Less Card, Kids Eat Free Card or Play 4Less Card Certificate of Authenticity should be deemed an approved ebay or auction site sellers. Any ebay or auction website storefront NOT properly displaying or able to provide this certificate of authenticity may be selling expired, fraudulent or even counterfeit VIP Shop & Dine 4Less Cards, Kids Eat Free Card or Play 4Less Card and as such they are not endorsed by VIP Shop & Dine 4Less Card, Kids Eat Free Card or Play 4Less Card Global. Any such storefronts involved in the illegal sale of the VIP Shop & Dine 4Less Card, Kids Eat Free Card or Play 4Less Card and/or any individual associated with the illegal purchase of a VIP Dine 4Less Card, Kids Eat Free Card or Play 4Less Card will be subject to possible Federal, State and Local prosecution and civil legal action. VIP Shop & Dine 4Less Card, Kids Eat Free Card or Play 4Less Card will not be responsible for any card purchased through a non authorized auction site and therefore can not guarantee its validity. To determine if a seller is approved by VIP Shop & Dine 4Less Card, Kids Eat Free Card or Play 4Less Card Global as an ebay or auction site seller, please contact VIP Shop & Dine 4Less Card, Kids Eat Free Card or Play 4Less Card Global at 352-432-8161.

Mobile app card registration. Mobile App card registration for use as an iCard in the mobile apps is a convenience and courtesy provided for the benefit of our card holders, however any attempts to defraud or abuse the mobile app card registration process may result in loss of some or all mobile app privileges without notice.. Any duplicate attempts to register any card or eCard in the mobile apps without valid and express authorization may result in instant invalidation of mobile account and/or termination of all card registration attempts. Fraudulent registration attempts may be referred to local authorities for criminal prosecution.

Taktik Enterprises, Inc and its subsidiaries reserve the right to change the terms and conditions of this site and its programs at any time, for any reason and without prior notice and each visitor, user and card holder further accepts these terms prior to use of any card, product or service issued by Taktik Enterprises, Inc, its subsidiaries, affiliates or authorized channel distributors, partner or sellers.

All card holders hereby agree to all terms and conditions set forth herein and throughout all other channels owned or controlled by Taktik Enterprises, Inc and failure to comply with any or all of the terms and conditions may result in revocation of card holder benefits and privileges at the sole discretion of Taktik Enterprises, Inc.

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